Dawn Richards Invest in etiquette training and reduce customer conflict by 20260902193631

Trinidad Guardian 3 h Trinidad and Tobago

S o, is it just me, or has every­one else no­ticed an un­mis­tak­able rise in crosstalk at front­line coun­ters these days? I don’t think that it’s a fig­ment of my imag­i­na­tion. It seems as if every­where I go, there are end­less con­ver­sa­tions hap­pen­ing be­hind the coun­ters that have noth­ing to do with my trans­ac­tion.

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